1. General

By using this website, you agree to our terms and conditions. These terms apply to all users of HSG Kitchen. We reserve the right to update them at any time, and continued use of the site indicates your acceptance of any changes.

2. Products & Pricing

• All products listed are subject to availability.
• We strive for accuracy, but errors in pricing or descriptions may occur.
• Prices are subject to change without prior notice.

3. Orders

• We reserve the right to cancel or refuse any order at our discretion.
• You will receive confirmation once your order is successfully placed.

4. Payments

• We accept secure payments via trusted payment gateways.
• HSG Kitchen does not store your payment details.

5. Intellectual Property

• All content including images, text, and logos on this website belongs to HSG Kitchen and cannot be used without permission.

6. Limitation of Liability

• We are not liable for indirect or incidental damages arising from product use or website access.

1. Order Processing

• Orders are processed within 1–2 business days.
• Orders placed on weekends or holidays will be processed on the next working day.

2. Delivery Timeline

• Within India: 3–7 business days
• International Orders (if applicable): 7–15 business days

3. Shipping Charges

4. Tracking

• Once shipped, you will receive a tracking link via email or SMS.

5. Delays

• Delivery delays may occur due to unforeseen circumstances such as weather conditions or courier issues.

1. Return Eligibility

We accept returns only if:

• The product is damaged, defective, or incorrect.
• The return request is raised within 7 days of delivery.

2. Return Process

• You can go to the “Customer Service” section on our website to initiate your request.
• In such cases, we will arrange for the pickup of the product.

3. Refund Conditions

• The product must be unused and in its original packaging.
• An unboxing video or images may be required as proof.

4. Non-Returnable Items

• Used products
• Items damaged due to misuse
• Clearance or sale items (if applicable)

5. Refund Process

• Once approved, refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method.

6. Credit / Discount Voucher

7. Replacement Policy

• We offer replacements for defective or damaged items, subject to stock availability.
• Please note that we allow only one exchange per product.
• For any additional exchange, a nominal charge of ₹150 per cookware item will be applicable to cover shipping costs.
• Products received through exchange are not eligible for return.